Delete your Conceiva data

This page explains how to delete the data associated with Conceiva (the fertility and ovulation tracking app by Grow Labs LLC), whether or not you still have the app installed.

Option 1: Delete everything from inside the app

In the app, go to Settings → Delete account. This:

• wipes all cycle, symptom, temperature, test, and log data, photos and chat stored on your device;
• opts out of product analytics and gives your install a new identifier, so nothing you do later is joined to the deleted data;
• clears any saved Oura tokens and deletes Oura-derived data;
• deletes the research copy of your data and the refund record we hold, and turns off reminders;
• files a request to erase the server-side analytics and reminder records tied to your install, which we complete within 30 days.

The app then restarts fresh, back at onboarding, as if newly installed. Conceiva does not use accounts or passwords, so there is no separate account to close. Deleting your account does not cancel your subscription: only you can, in your App Store subscriptions. If you do not see Delete account, update Conceiva to the latest version, or use Option 2. Your health data lives on your device, and once deleted it cannot be recovered by us.

Option 2: Ask us by email

Email conceiva@growlabsllc.com with the subject "Delete my Conceiva data". If you deleted the app already, mention roughly when you used Conceiva and, if you know it, the email or device you used, so we can locate any analytics records. We will confirm completion, normally within 30 days.

What we delete, and what we keep

• Deleted: pseudonymous product-analytics records tied to your device or analytics ID, and any support correspondence you ask us to remove.
• Not held by us: your cycle and health data. It is stored on your device, not on Conceiva servers, so deleting the app or using the in-app deletion removes it at the source. Photos you submit for analysis are not retained on our servers either.
• Kept where the law requires: limited records we are legally required to retain (for example purchase records processed by Apple), which we keep only as long as required.

Subscriptions

Deleting your data does not cancel an active subscription. Manage or cancel subscriptions in your Apple App Store account settings.

For the full picture of what Conceiva collects and why, read our Privacy Policy. Questions? Visit Support.